Refund policy

Withdrawal / Returns 

Our return address is:

GT Ecom B.V.
Betuwehaven 8, 3433PV, Nieuwegein, Netherlands

Download return form here.

Not satisfied with your product?

You have the right to revoke the agreement within 14 days without giving any reason. The revocation period expires 14 days after the day you, or a third party designated by you (other than the carrier), physically takes possession of the goods.

How to exercise the right of withdrawal?

To exercise your right of withdrawal, you must inform us through an unambiguous statement (for example, in writing, by post, or via email) that you wish to revoke the agreement. The easiest way is to fill in, print, and send us the European model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

We will refund the full purchase price (including any shipping and payment costs) as soon as possible, but no later than 14 days after receiving your notice of withdrawal. However, we may withhold reimbursement until we have received the products back, or you have provided proof of having sent them back. If you return only part of your order, delivery costs will not be refunded. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, no fees will be charged for such reimbursement. We may withhold the refund until we have received the goods or until you have demonstrated that you have returned them, whichever comes first. You must return the goods to us without undue delay, and in any case no later than 14 days from the day on which you communicate your decision to withdraw from the contract. You are on time if you send the goods back before the 14-day period has expired. The direct costs of returning the goods are your responsibility.

Our return address is:

GT Ecom B.V.
Betuwehaven 8, 3433PV, Nieuwegein, Netherlands

Download return form here.

Note: The product must not have been used and must be returned in as original a condition as possible. Preferably use the original packaging to avoid damage during shipping.

Of course, we understand that you will take the product out of its packaging to see if it meets your expectations. However, if the product is unnecessarily damaged, we may charge you for the reduction in value. This also applies to an unstamped return shipment. In that case, we may deduct those costs from your refund. If we do charge for costs, it means you will not receive a full refund of your original purchase amount.

Warranty on Toomer Products 

The love between you and your Toomer product is for life, but things can always happen. Naturally, you want to know your rights in such cases. All products you purchase from us are covered by the legal warranty. Legal warranty means that a product must do what you can reasonably expect it to do. We have a generous warranty policy: you have a 5-year warranty for normal use of your Toomer product.

By ‘normal use’, we mean:

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  You use your Toomer bag only for soft material (not sharp) up to 10kg. When in doubt, check this overview.

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  You wash your Toomer bag regularly by hand or in the washing machine (no hotter than 50°C).

   

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  You thoroughly dry your Toomer bag after cleaning.

   

Terms & Conditions

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  You can invoke our warranty if you can prove your Toomer product is less than 5 years old. You can demonstrate this with your proof of purchase (tip: take a photo of your proof of purchase or save your order confirmation). Naturally, you will need to show us what’s broken. You can do this by sending us a photo or video.

   

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  The warranty period applies only to the countries to which Toomer ships products through its webshop. These countries include United States and Canada.

   

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  What is covered by the warranty? Defects caused by design, assembly, or material errors. Toomer reserves the right to request the product for inspection in case of doubt.

   

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  What is not covered by the warranty? Normal wear and tear resulting from product use (e.g., discoloration, scratches). Damage that does not affect the functionality of the product (e.g., dents) and damage caused by improper use.

   

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  What does the warranty cover? Toomer, like you, is committed to sustainability. We are proud that all our parts can be replaced. So, if something goes wrong with your Toomer product, we will only replace the defective part free of charge during the warranty period. We will send the part to you, and the shipping costs will be on us. Please note that replacement parts or products do not extend your original warranty period.

   

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  Our replacement parts are available for up to 5 years after the last product using that specific part was manufactured.

   

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  Separate spare parts sold in our webshop are not covered by the warranty.

   

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  If a part can no longer be replaced, we will provide an alternative that closely matches the original part.

   

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  We reserve the right to change our warranty policy at any time.

   

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  The warranty we offer does not affect your statutory warranty rights.